Refund & Exchange Policy

Exchanges (Size or Replacement)

• Exchanges are available within 3 days of delivery.
• Items must be unused, unwashed, and in original condition with tags.
• A nominal charge applies to cover shipping and operational costs.
• To initiate an exchange, email care@hippiealiens.com with your order number and reason.
• Replacement orders are delivered within 7–10 days after claim verification and return confirmation at our warehouse.

Defective / Wrong Items

• Returns/replacements are provided only if the item received is damaged, defective, or incorrect.
• All items are inspected before processing a return/exchange.
• Used or worn items will be rejected and returned to you.
• Inform us within 24 hours of delivery at contact@hippiealiens.com. We cannot assist beyond this window.
• Postage is refundable only if the product received is faulty/incorrect.

Refunds

• Refunds are issued only for verified damaged/defective cases.
• Refunds are credited to the original payment method.
• Timeline: Refunds will be credited 7 business days after approval.

Need Help?

For more information or questions about eligibility for a refund or exchange, please contact us at contact@hippiealiens.com.